Who we are?
We are a experienced distributor and flat glass processor.
Years of experience
We work within the country as well as abroad. We have experience and history. Thanks to that, customers and partners see us as a strong and stable brand. We are constantly developing technologically and logistically. We take great care of people and their competence; we invest in them with special commitment.Our offer
17 thousand m2production area
9 thousand m2of warehouse space
1 millionkilometers a year
600 +available products
Hundreds of satisfied customers
Our experience dates back to 1997.
Initially only few people were hired and the company's head office was located in the back of a residential building.
What did we do then? Simple processing and wholesale trade on a small scale.
However, in connection with intensive development of the company on both wholesale and production levels, measures were undertaken to ensure optimal work conditions in next steps.
In 2008 a new object was built.
Meet our specialists
Frequently Asked Questions
Complaints should be reported by phone to the trade supervisor or directly to the wholesale complaints department (Tel .: 784 656 983).
After the merger, you will be redirected accordingly for further action.
We distinguish complaints due to the nature of the application:
- Complaints resulting from physical damage to the delivered goods (cullet)
- Complaints arising from the reduced quality of the delivered goods.
If during the delivery control a cullet is noticed, its scale should immediately be checked (how much damage has been damaged), provide the event with photo documentation and complete the damage report, which must be signed by the driver delivering the goods. Such a report is always attached to the purchase documents.
If the complaint results from a reduced quality of the product, please provide the exact amount of the defective glass, take photo documentation of the defects and report the problem first by phone to the trade supervisor, or directly to the wholesale complaint department (Tel .: 784 656 983 ), and then by e-mail to the trade supervisor, or directly to the wholesale complaints department (firstname.lastname@example.org)
Regardless of the nature of the complaint, please provide photos, a description of the problem and determine the expectation of solving the problem and do not dispose of the advertised glass until the supplier's permission.
Every time, in case of any questions or doubts, the commercial supervisor and the complaint department are at your disposal.
After obtaining the appropriate materials (photos, event description, formulated claim, any glass samples with defects and confirmation of availability of the advertised goods), the complaint department proceeds to the next procedure. At this stage, please note that the raw material supplier reserves the right to a quality visit or pick up the defective goods to confirm problems.
You will be informed about the termination of the procedure and its result.
The complaint is verified internally if it results from physical damage during delivery and the procedure lasts up to 30 working days from the notification.
However, in the case of complaints resulting from a reduced quality, we make claims from our suppliers of raw materials and such complaints are considered taking into account the amount and non-compliance of defects with the standards. We are not able to predict exactly the duration of such applications, nevertheless, we make every effort not to last more than 3 months.
Any defects in the glass determined by the PN - EN - 572 standard are justified.